Personal Data Protection pedana4d

This Privacy Policy is issued by pedana4d ("we", "platform") and applies to all individuals who access, register an account with, or use any service provided on the pedana4d website. This document explains in detail the types of personal information we collect, the purposes for which it is used, how long it is retained, and the rights you hold as a user of the platform.

By completing the pedana4d account registration process, you are considered to have read, understood and agreed to the provisions contained in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of the platform.

This Privacy Policy may be updated from time to time to reflect changes in operations, technology or licensing requirements. Any changes that come into effect will be communicated via the platform or your registered email address. It is the responsibility of each member to read the latest version.

In the course of providing the pedana4d online gambling platform services, we may collect the following categories of information:

• Identity Information: Full name, MyKad number or valid identification document, date of birth and a photo (for age and identity verification purposes).
• Contact Information: Email address, mobile phone number and full address if required for verification purposes.
• Account Information: Username, encrypted password, login activity records and betting history.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, FPX transaction data and records of deposits and withdrawals.
• Device and Technical Information: IP address, web browser type, operating system, mobile device information and website usage data.
• Cookie Information: Preference data, session settings and information collected through cookies to improve the user experience.

The personal information we collect is used solely for lawful and necessary purposes, as stated below:

• To verify member identity and ensure compliance with the minimum age requirement of 21 years and above in accordance with the platform's licensing conditions.
• To process deposit and withdrawal transactions through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH).
• To provide 24/7 customer support in Malay and English via live chat and email.
• To contact members regarding relevant bonuses, promotions and service updates.
• To detect and prevent fraud, money laundering and activities that violate the platform's terms of use.
• To fulfil international licensing compliance and reporting obligations set by the regulatory body.
• To improve products, services and the platform interface based on usage patterns.

pedana4d takes a highly restricted approach to sharing member personal information. We do not sell or disclose your data to any third party for their commercial benefit. However, there are limited situations where disclosure may occur:

• Payment Service Providers: Required transaction information is shared with payment processors to complete your deposits and withdrawals securely.
• Game Providers: Minimal necessary data is shared with licensed game developers to ensure games function correctly.
• Regulatory Bodies: Disclosure to licensed authorities is made when required by international licensing conditions or a valid legal order.
• Security Partners: Technical and financial data may be shared with fraud detection and cybersecurity service providers who are bound by strict confidentiality agreements.

All third parties that receive data from pedana4d are required to comply with security and confidentiality standards equal to or higher than those we apply ourselves.

We invest continuously in security infrastructure to protect your personal information from unauthorised access, loss or misuse. The security measures we implement include:

• 256-bit SSL encryption for all data transmissions between your browser and our servers.
• Two-factor authentication (2FA) for member accounts when enabled.
• Independent security audits conducted periodically by qualified third parties.
• Around-the-clock monitoring of suspicious activity using automated threat detection systems.
• Storage of passwords in a hashed format that cannot be reversed to its original form.
• Internal access segmentation based on the principle of least privilege — staff can only access data that is genuinely required for their role.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You are advised to also take your own precautions, such as using a strong password and not sharing your login details with anyone.

pedana4d retains member personal information for the period required to fulfil the original purpose of collection and legal compliance requirements. In general:

• Active account data is retained for the duration the account is active and for a number of years after account closure, in line with international licensing requirements.
• Financial transaction records are retained for the period specified by licensing conditions and industry practice.
• Log and technical activity data is retained for a limited period before being deleted automatically.
• Information collected for identity verification purposes is retained for the period required by the licensing body.

Once the retention period has ended or a valid deletion request has been processed, data will be permanently deleted or anonymised so that it can no longer be linked to any individual.

The pedana4d platform uses cookies and similar tracking technologies to improve the user experience, enable automatic login functionality, and collect website usage analytics. The types of cookies used include:

• Essential Cookies: Required for basic website functions such as login session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how users interact with the platform to help us improve our services.
• Preference Cookies: Store user settings and preferences such as language and display settings for convenience.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect specific functions of the pedana4d platform.

As a pedana4d member, you have the following rights regarding your personal data that we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right of Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right of Erasure: In certain permitted situations, you may request the deletion of your personal data.
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request that we provide your data in a machine-readable format.

To submit any request relating to the above rights, please contact our support team by email. We will process your request within a reasonable period and inform you of the outcome.

The pedana4d platform may contain links to third-party payment services such as Touch 'n Go eWallet, Boost and ShopeePay solely to facilitate the deposit and withdrawal process. This Privacy Policy does not apply to those third-party websites or applications. We encourage you to read their respective privacy policies before using their services.

pedana4d is not responsible for the privacy practices or content of any external service linked through our platform.

pedana4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, technology, legal requirements, or directives from international licensing authorities. Members will be notified of any material amendments through one of the following methods:

• A clear notice on the main page or login page of the platform.
• A notification email sent to the email address registered in the member's account.
• An update to the "Effective date" shown at the top of this document.

Continued use of the pedana4d platform after an amendment takes effect will be considered acceptance of the updated version of the Privacy Policy. If you do not agree with the amendment, you have the right to close your account by contacting our support team.